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Our Privacy Policy

This privacy policy sets out how I use and protect the information that you give me when you purchase an item from Fitzjohn and Noble..But put simply, I do take the utmost care with any information you supply me with. 

The Fitzjohn and Noble website uses Shopify ecommerce so you can buy products easily and securely. I chose the Shopify platform as I believe it is a well run and secure ecommerce solution.
I am committed to ensuring that your privacy is protected. I will only collect, store and use your personal information for specific purposes. This Privacy Policy describes how and when I collect, use, and share information when you purchase an item or contact me.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Shopify or any third party services you access through Shopify. You can reference the Shopify Privacy Policy to learn more about its privacy practices including new clear data protection policies designed to help protect your information.

Information I collect & why I need it: 
Your order arrives electronically & to fulfill the order I do need your name, the product you would like and the address to send it to. You may choose to add a phone number. You may also choose to supply more information if you contact me directly. These are kept as personal messages in the Shopify platform, and also sent via email. Emails are deleted once the order is complete. I use your information to provide the services you requested.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. 
It is necessary for me to retain your details as compliance with UK law for fulfilling tax returns. HMRC require this information is retained for 6 years. 

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online.

Information Sharing and Disclosure:
 I only share information through Shopify as necessary to provide you my services and comply with my obligations. 
I do not sell, distribute or lease your personal information to other third parties.

Compliance with laws.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Helen Fitzjohn, am the data controller of your personal information. If you have any questions or concerns, you may contact me at
Alternatively, you may direct message me here on the website.

Phew! Simply put, I have no access to any sensitive bank or payment info. Your order is made and posted. I don't print out copies of the orders so no paper copies containing details such as your address, name, email etc are ever kept. I do not sell, distribute or lease your personal information to third parties.
I do take the utmost care with any information you supply me with. Thank you.